Monday, July 27, 2009
Update Lenscrafters
I received calls from both the store manager and a regional manager basically stating that they want to offer me a 10% discount. From what I was shown on their computer, my insurance company would pay them around $600 for their part. So, the price I was originally quoted for my glasses was $277.00, the new amount that was quoted was around $500.00, so I would get a $50.00 discount, give or take a few dollars????? That still isn't no where close to the amount quoted. That was an insult. I'm still not satisfied. It is a shame that I have to go through this with you. My portion should really be free for all the trouble this has caused and you still would be paid through the insurance company. They also wanted me to choose something cheaper. (Like now I would really purchase ANYTHING from them. The bottom line was the fact that they were not going to eat the difference in what was quoted to me and to actual cost. But....now get this....they really want to work with me and really appreciate the fact that we have EyeMed and that AT&T employees now have EyeMed and they would LOVE to have all of our business. I think I will also post this on the Union site so other employees will know what kind of "customer service" they can expect from them.
Tuesday, July 21, 2009
Lenscrafters/Luxottica Does Not Honor Price Quoted
Labels:
complaint,
Customer service,
Dallas,
Eyeglasses,
Google,
Insurance,
Lenscrafters,
Prescription,
Price Change,
Texas,
Yahoo
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